Frequently Asked Questions
1. Where do I find my device ID number?
The device ID number is located on the back on your response card clicker under the bar code. Your device ID number will be either a 6 digit alpha-numeric code or a 6 digit numeric code.
2. How do I set the channel on the response card?
Press and Release the “Go” button. While the light is flashing red and green, enter the 2 digit channel code. After the second digit is entered, press and release the “Go” button. Press and release the “1/a” button. The light should flash yellow to confirm.
3. What is the channel set to in the 1 st year lecture room?
The receiver is set to #56 so your response should be set to #56 while you're in the room.
4. I've registered my response card, it flashes orange and my responses are not recorded?
Are you on the correct channel?
If your ResponseCard clicker is on the wrong channel it will flash orange/yellow for 8 seconds. On the 9th second it will turn red. Try changing the channel on the ResponseCard. Your professor will need to tell you what channel to set the ResponseCard to (01-82). The default channel is 41. To reset your ResponseCard to channel 41, press Go-4-1-Go and then press number 1 to confirm. When you currently program the ResponseCard, the light will turn green. The student may join the correct channel prior to entering class as well.
Are you on the Faculty Member's student roster?
If your teacher has asked for your Device ID number and put the numbers into a list, you must be on the list for your ResponseCard student clicker to work in class. The Device ID number may be typed incorrectly or not on the list. Check with your instructor.
5. Why does the response card classroom clicker flash different colors?
Green: Confirmation that the RF Receiver has received a response from the ResponseCard. Orange: The ResponseCard is sending a signal and waiting for confirmation from the RF Receiver. Red: Response not received by the RF Receiver. Green and Red: In Channel Changing mode.
6. What type of battery does ResponseCard RF require?
Each ResponseCard RF keypad comes equipped with two 3.0V lithium coin cell batteries model number CR2032. Replacements can easily be purchased at most electronic retail outlets. Your campus bookstore may also carry these batteries. Turning Technologies will provide batteries for replacement at discount upon request.
7. Where can I get help?
Technology
Support Services at 973-972-1211.
Turning Technologies: www.turningtechnologies.com
Customer Service Hours of operation: Monday thru Friday (7 AM – 9 PM ET)
Customer Service Line: 1-866-746-3015
Customer Service Email: support@turningtechnologies.com
8.What if I lose or break the response card?
You must contact Ann Marie Naso at 973-972-4629. A replacement card will cost you $30.