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Service Catalog Video Tutorials

Video Tutorials
. How to setup wireless on a Mac
. How to setup wireless on Windows XP

. How to setup Webslide Enterprise Virtual Microscopy on Windows XP
. How to setup Webslide Enterprise Virtual Microscopy on Windows Vista

. NJMS RTAG Committee

. Meditrek Tutorial

. Audience Response


Service Catalog FAQ's

Admin Access
. Where to Register?

Audience Response
Faculty
. What is an Audience Response System/Student Response System?
. How does it work?
. Where can I download Turning Point software?
. What does a response card look like?
. What is the cost of a receiver and a response card?
. How do I set a channel on the response card?
. What is the range of a response card?
. Why is a response card not working?
. What if a response card breaks or if it is lost?
. What is the life expectancy of the battery?
. How do I track responses?
. How do I save a session?
. Where can I get training?
. I am a MAC user. Is TurningPoint Mac compatible?
. PC/Mac Quick Start User Guides; Office 03/07 User Guides
. Game Show Templates
. Where can I get help?
Students
. Where do I find my device ID number?
. How do I set the channel on the response card?
. What is the channel set to in the 1 st year lecture room?
. I've registered my response card, it flashes orange and my responses are not recorded?
. Why does the response card classroom clicker flash different colors?
. What type of battery does ResponseCard RF require?
. What if I lose or break the response card?
. Where can I get help?

Audio Visual Center (AVC)
. Where can I get help?

Calendar News and Events
. How to add an Event?

Clincial Skills Center
. What is the Clinical Skills Center ?

Computer Labs
. Locations, Hours of Operation?

E-mail
. How to Encrypt an Email?
. How to Delete, Release or Whitelist an Email in your Quarantine folder?

EMS (Education Management System)
. What is EMS?
. How do I access EMS?
. What should I do when I can't find a faculty/resident name on the evaluation?
. I finished filling up the evaluation and I still can't view my grades.
. I get an error message “You don't have rights to access this application.”
. Where can I go to access my grades?
. Where can I go to do the lottery and view the site assignment?
. Where can I go to fill up the evaluation?
. I submitted my evaluation and I realize that I wanted to change my responses, is that an option?
. Are evaluations anonymous?
. Where can I get help?

Hardware
. Computer Purchasing Guidelines

iTunes
. NJMS iTunesU
. What is and How to Access NJMS iTunesU?
. How do I Record a Lecture?

Meditrek
. What is Meditrek?
. Do I need a PDA or mobile device or can I just enter the data online from my deskop?
. How do I access Meditrek using a cell phone with browser and Smartphone?
. Who do I contact if I lost/misplace my username and password?
. Who do I contact if I have questions or concerns about Meditrek?
PDA Users
. What is the latest version of the Meditrek Upload Utility?
. How do I upload the saved form in my PDA to the Meditrek website?
. Can I edit a form even if it has been uploaded?
. Can I leave my records saved on a PDA?
. How do I save patient logs on PDA?
. How do I print my patient records?
. How can I update the schedule?
. What is “Superwaba”?
. How do I access reports on Physicians core based on the number of patient logs submitted by the students?
. I can't find the Physician's name on the attending list. What should I do?
. How can I edit/delete files that were previously created on my PDA?
. I cannot upload my records to the Meditrek Server/ I get an error message when I attempt to upload my records to the Meditrek server.
. What is Java Runtime 5?
. How do I look up records that I have entered through the web or sync'd from my PDA into Meditrek?
. How do I resolve this error message, “Schedule error, or invalid username. If you have double checked your username and are still having problems please contact clerkship director?”
. How do I back up my Meditrek Data file?
. How do I locate the Meditrek Data file on my PDA?
. How do I locate the Meditrek Data file on my computer?
. How do I change the directory in the Meditrek Upload Utility?
Course Coordinators
. Course coordinators view – How do I access the student's Log compliance report?
. What version of Internet Explorer is recommended to use Meditrek?

Network
. Minimum Network Connectivity Requirements

Online Service Request
. What is an OSR ?
. OSR Customer Account Request
. How to Use OSR
. How to Change your OSR Password

Portals
. How do I access the NJMS Intranet?
. How do I access the Library portal?
. How do I access the UMDNJ portal (My.UMDNJ)?

Research Resources
. What resources are available at NJMS?
. What resources are available at the university?
. What is LiFT (Large File Transfer)?
. How do I access LiFT?

Software
. What software is available to students?
. What software is available to faculty and staff?
Microsoft Office Compatibility
. Compatibility Pack for Older Versions of Office
. Compatibility Pack for Older Versions of Office for Mac
Symantec
. Where can students download Symantec?

Training Facility
. What is it and where is it located?

TSS (NJMS IT/Technology Support Services)
. Who we are and what we do
. Alerts and Notices
. Tech Forum
. Policies
. University IST

Virtual Microscopy (VM)
. What is Virutal Microscopy?
. How do I access VM?
. How do I register my laptop for VM?
. Where can I get help?

VPN
. Where to register for VPN access?
. What is VPN access?
. What is Clientless VPN?

WebCT
. How do I access WebCT?
. WebCT Policies, Hints, Best Practices
Course Directors
. Preserving WebCT Student Records
. Preserving WebCT Student Records * Grade Book

Wireless
. How to register?
. Instructions for Windows Vista and Mac OS Leopard